At Marysia’s Colorful Closet, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Eligibility for Returns

• You have 14 days from the date you receive your order to report any issues or request a return or refund.
• To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags attached.
• Certain items, such as personalized or intimate products, may not be eligible for returns unless they arrive damaged or defective.

2. How to Initiate a Return

• To start a return, please contact our customer service team at marysia@marysiascolorfulcloset.com within 14 days of receiving your order.
• Please provide your order number, a description of the issue, and any relevant photos if the item is damaged or incorrect.
• Our team will review your request and provide instructions on how to return the item.

3. Return Shipping Costs

• If the return is due to an error on our part (e.g., incorrect item sent, item damaged upon arrival), we will cover the return shipping costs. We will provide you with a prepaid return shipping label.
• If the return is due to a change of mind, incorrect size, or other reasons not due to our error, the customer is responsible for covering the return shipping costs.

4. Refund Process

• Once we receive your returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please allow 5-7 business days for the refund to appear in your account after it has been processed.

5. Exchanges

• If you wish to exchange an item for a different size or color, please follow the return process outlined above and specify that you would like an exchange.
• Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.

6. Damaged or Defective Items

• If you receive an item that is damaged or defective, please contact us immediately at marysia@marysiascolorfulcloset.com with your order number and photos of the damage or defect.
• We will arrange for a replacement or refund, including covering the return shipping costs if needed.

7. Non-Returnable Items

• Certain items may be marked as final sale or non-returnable. Please refer to the product description for details.
• Items that have been worn, altered, or washed are not eligible for return.

8. Contact Us

If you have any questions about our refund and return policy, please contact us at marysia@marysiascolorfulcloset.com. We are here to help ensure you have a positive shopping experience